No – all visitors MUST book before their visit. This will enable us to manage the number of visitors on site at any one time.
Due to the latest government legislation coming into force from Monday 14th September 2020, we have amended our ticketing system to only allow bookings of 6 people maximum. As the government have stated, large families are exempt from this, and are able to book (although in two separate bookings). It is imperative that we, as an organisation, follow these guidelines rigidly, and maintain our Covid-safe reputation. Anyone that is found to not be following these guidelines when on site will be asked to disperse their groups, and failure to do this will result in us politely asking you to leave the sanctuary.
Due to having to restrict the number of people on site at any one time, there are designated time slots that must be adhered to. The morning slots are 10am – 1pm, 10.30am - 1pm, and 11am – 1pm, and the afternoon slots are 1.30pm – 4.30pm, 2.pm - 4.30pm, and 2.30pm - 4.30pm.
Yes we have FREE on-site parking.
Please wear appropriate clothes for the sanctuary – it can be muddy during winter so please bring suitable footwear and sun cream and hats for the summer months. Wearing a face mask around the sanctuary is not compulsory, however it is recommended. To be permitted in our Gift Shop and Tea Room, wearing a mask IS compulsory.
Some of the animals are quite shy due to their life before the sanctuary, so unfortunately you can’t touch all of the animals – some of them may come over and say hello though! Please remember to sanitise your hands before and after touching any of the animals.
No – due to the nature of our animals being rescued, they're all on special diets, so feeding them is not permitted. You can always help feed our animals by donating towards their food.
Yes, we do. We are not accepting any cash payments on site currently.
Yes, our family ticket is available for £18 (2 adults & 2 children, or 1 adult & 3 children).
Max's café is currently operating a takeaway service only. There is an outdoor eating area, along with a marquee for food bought on site to be consumed. Afternoon Tea will also be available (must be pre-booked 48 hours prior to visit by emailing email@example.com). We have also provided picnic benches spaciously, they are laid out for a safe and pleasant experience.
Yes, you’re welcome to bring a picnic with you. We have picnic tables set up in our Events Field, which have been spaced with social distancing taken into consideration, so please don’t move them.
No, you must stay with your children for your entire visit.
Due to Covid-19, we have had to build a one-way path around the sanctuary to allow people to socially distance. Some areas of the route, like the big field walkway, are on uneven terrain. Please feel free to contact us for more information prior to your visit.
Yes you’re welcome to bring a buggie / pram, however, we will not be permitting double-width ones due to narrow pathways in some areas of the sanctuary.
Yes there are plenty of hand-washing stations on site. We have also added 8 hand sanitising stations around the sanctuary as well. Please remember to use these frequently during your visit.
We are home to several cats (free roaming) and goats, so please be aware of this before visiting. Regarding Covid-19, please follow the government guidelines.
We do not allow smoking anywhere on site.
We have numerous staff that are qualified first-aiders, but due to the pandemic and social distancing, if the issue is minor i.e. child stung by stinging nettles, we may talk you through steps to help, as opposed to issuing the treatment ourselves. Please use the Office as your point of contact if you need a first aider during your visit. You can call us on 01277 201110.
Yes we welcome you to bring your furry friend as long as they remain on a lead at all times.